Network Support Services Outsourcing

Most businesses struggle in retaining qualified personnel and renewing funding to establish and maintain an in-house WAN / LAN Support Services. An internal Help Desk may be too expensive for many of today's firms to justify. Businesses WAN / LAN Help Desks often evolve into problem tracking rather than problem solving organizations. This results in higher costs per reported problem, low user satisfaction with network staff, and reduced productivity.

Finger Lakes Technologies Group, Inc. Network Support Services are designed especially for all businesses who need immediate access to a Cisco Wide Area Network Support Services with expert phone support and full escalation capability but who have to work within a limited budget.

Key features of FLTG's Network Support Services:

• Establish prepaid dollars in a plan at FLTG that never expire and rollover into new calendar years. Plans will be customized to your business and you will receive a Service Level Agreement from FLTG.
• Phone Support for network troubleshooting is provided by FLTG's staff of Cisco-certified experts. The experience of FLTG's  support specialists allows them to achieve a high rate of first-call problem resolution, which lowers cost per incident and increases customer  productivity.
• Optional Secure Remote Access allows FLTG's network support specialists to see exactly  the condition of your network and makes it possible to find quick remediation to problems that might otherwise require an expensive onsite visit.
• 24 x 7 Support Option is available for your businesses that require after-hour support. Your business will receive a dedicated phone number and speak with our dispatchers that will ensure your after-hour network incident is corrected quickly.
• Our Trouble Ticketing System makes it possible to prioritize, forward, and archive your network incidents and allow FLTG to determine which problems require immediate remediation and which problems are appropriate for scheduled resolution.

 

Coming Soon .....

• By-the-Minute Billing allows you to pay only for the Help Desk support services that you receive. You are protected from paying big invoices  for quick repairs. There are no retainer or subscriber fees, and no startup or termination charges.