Location
Victor, NY

Reports to:
Procurement Coordinator

Department:
Operations and Finance

Status:
Full Time

FLSA:
Non-Exempt

General Summary:
The Procurement Clerk is responsible for the acquisition of appropriate goods and/or services at the best possible total cost to meet the needs of the company. Quality, quantity, and time are taken in to consideration.

Specific Job Duties:
• Procure Customer Orders of equipment through established distribution by preparing purchase orders and sends copies to suppliers.
• Review Service Orders to verify accuracy
• Responsible for pulling equipment from stock (on-going inventory) in lieu of Distribution
• Issue ETA's, Stages Equipment with ICD's, Communication to appropriate personnel
• Stages equipment
• Communication of received deliveries
• Oversees shipping and receiving
• Register Cisco Smartnet with Cisco Systems Inc.
• Input Cisco Smartnet contract numbers and equipment into FLTG database
• Coordinates returns (RMA's)
• Other duties; Scan, label, deliver, & place equipment, such as IPT phone sets or AP's
• Miscellaneous office duties including back up on phones, mail, etc.

Skills:
• Knowledge of Quickbooks or Autotask helpful
• Proficient in Excel
• Strong written and verbal communicator
• Detailed oriented
• Team player

Physical:
• Ability to lift at least 50lbs
• Using hand carts
• Moving pallets
• Loading/Unloading vehicles

Qualifications and Education:
High School diploma – some college preferred. Experience in office environment and ability to problem-solve, take initiative and work independently. Ability to build and maintain strong relationships with others: sales, project managers, engineers, accounting, etc.

Qualified applicants should send a resume to:
careers@fltg.com

Location
Victor, NY

Reports to:
Vice President of Operations & Finance

Supports/Interfaces With:
Communicates directly with customers; works with provisioning, project managers, sales and other support staff.

General Summary:
Responsible for engineering voice, data and network systems for clients. This includes implementation skills and support for a diverse client base.

Specific Job Duties:
• Configure and support Cisco Internetworking and IP/Telephony systems
• Work with
- Cisco routers/switches
- Sniffers
- Data shapers
- Protocol analyzers
- VPN technology
- Wireless
- Firewalls
- LAN/WAN technologies
• Work with Current VOIP; work with Cisco AVVID products including:
- Cisco call manager
- Unity voice mail
- Voice gateway
- IPPC a plus
• May work with:
- MPLS
- EIGRP
- OSPF
- RIP
- BGP

Qualifications & Educational Requirements:
• Associates or equivalent technical degree
• Five years experience in related fields.
• CCNA:
• Certification necessary (and must be completed within 12 months of employment)
• CCNP;
• CCDP:
• CCVP preferred.
• Cisco IP Telephony Specialist preferred.
• Working knowledge of voice, data and networking systems.

Success will be measured by:
• Timely and efficient implementations as evidence by customer satisfaction.
• Create productive communications between sales and project coordination.
• Complete Client Documentation immediately after project completion.
• Respond to customer requests in a timely fashion.

Qualified applicants should send a resume to:
careers@fltg.com

Location
Victor, NY or Buffalo, NY

Reports to:
Vice President of Operations & Finance

Supports/Interfaces With:
Works closely with Senior Engineer. Communicates directly with customers; works with provisioning, project managers, sales and other support staff.

General Summary:
Entry level engineering position performing cross-connects, hardware swap outs, moves, adds and changes. This position will be responsible for installing and upgrading all elements of Cisco WAN solutions, including cabling, cable management, racking equipment, & configuration. The Field Technician will demonstrate strong customer-service skills with various clients and co-workers.  This position will require a team oriented individual who will work at the direction of Sr. Field Engineers or the direction of the Network Operations Center Manger. Flexible hours, 24x7 on call support and infrequent travel are required.

A Field Technician / Installer at FLTG is responsible for responding to customer service order requests and projects that will primarily require cable management, racking equipment, configuring equipment designed by a Sr. Engineer, installing equipment for the engineering group which may include voice, data and network systems for clients. This position will primarily require implementation skills and support for a diverse client base.

Specific Job Duties:
Technical Skills: Hands-on experience configuring and supporting Cisco Internetworking and IP/Telephony Systems. Exposure to Cisco Routers/Switches/Firewalls, Sniffers, Data Shapers, Protocol Analyzers and VPN Technology is required. Knowledgeable with Current VOIP, Cisco AVVID products including, Cisco Call Manager, Unity Voicemail, Cisco Voice Gateways and Cisco IPCC a plus. Candidate should be familiar with routing protocols (MPLS, EIGRP, OSPF, RIP, and BGP), the OSI model, DNS, and common network troubleshooting techniques.

Current active certifications include: Preferred Cisco WAN / LAN experience is a plus. Successful candidate should have a strong working knowledge of terminology and must have working knowledge of voice, data and networking systems.

Experience: A minimum of one year working experience in customer service or technical support.

Communication Skills: A successful candidate must possess excellent communication skills both written and oral. Specific areas of communication are required for negotiating client specifications, communicating client requirements externally and internally, writing systems documentation and client correspondence.

Work Ethic: To be successful, a candidate must be self-motivated, organized and results focused. This relates to the ability to organize a project, manage specifications and handle change requests. Ultimately our customers' measure performance on our ability to get a system implemented efficiently and without interruption to their systems.

Strategic Thinking: A successful candidate should be able to assess both technical and business situations and make recommendations on voice, data and networking solutions.

Integrity: FLTG strives for high integrity in all our dealings with customers and suppliers. A candidate must demonstrate this value system.

Team Work: FLTG is a close-knit team of professionals that come together to solve client problems. A successful candidate must thrive on working in a work setting that requires dynamic team interactions and a diversity of work.

Success will be measured by:
Successful completion of this assignment will be evidenced by:
• Completing required certifications in the first 12 months
• Timely and efficient implementations as evidence by customer satisfaction
• Create productive communications between engineers and project coordination
• Complete Client Documentation immediately after project completion
• Respond to customer requests in a timely fashion.

Qualified applicants should send a resume to:
careers@fltg.com

Location:
Rochester, NY

Reports to:
Vice President of Operations & Finance

Supports/Interfaces with:
Communicates directly with customers; works with provisioning, project managers, sales and other support staff.

General Summary:
Responsible for engineering, data, network and security solutions for clients. Candidate must be able to provide configuration, support and operational maintenance of routing/switching and Network Security technologies. This includes implementation skills and support for a diverse client base.

Specific Job Duties:
Support VoIP, wireless, routing protocols, routers, switches, firewall and LAN/WAN technologies;
Familiarity with Mac and PC internet systems;
Install, configure and maintain Cisco Internetworking and Security Solutions.

Working Knowledge:
Cisco Routers/Switches, Sniffers, Data Shapers, Protocol Analyzers and VPN Technology (to support internal and external connectivity needs);
Configuration of Firewalls, Intrusion Prevention Systems (IPS);
Developing router and VLAN configurations, implementing quality of service (QOS), IPSEC, SSH and other configurations using the Cisco ISO or similar network device operating system; OSI model;
TCP/IP and TCP packet analysis;

Qualifications & Educational Requirements:
• Associates or equivalent technical degree.
• Two years experience in related fields.
• CCNA
• Ability to demonstrate analytical troubleshooting.

Familiarity:
MPLS, EIGRP, OSPF, RIP, BGP

Recommended advanced certifications: CCNP, CCSP or CCVP

Success will be measured by:
• Completion of required certifications in the first 12 months (CCNA).
• Timely and efficient implementations as evidence by customer satisfaction.
• Create productive communications between sales and project coordination.
• Complete Client Documentation immediately after project completion.
• Respond to customer requests in a timely fashion.

Qualified applicants should send a resume to:
careers@fltg.com

Location:
Victor NY

Reports to:
NOC Manager

External Relationships:
CLEC/ILEC/VAR Customers, Suppliers.

Job Summary:
This is a Sr. Technologist position in a fast paced growth organization focused on implementation and support of existing and new business. This position mainly involves: Supporting Sales, Engineering and Project Management in the layout, design, and implementation of VAR and CLEC customer deployments.

Specific Job Duties:
• Transition customers from port/cut-over to on-going support by creating and maintaining Best Practices process and documentation
• Interoperability of new features from suppliers including; Cisco, Adtran; ACME Packet; and other industry leaders
• Tier II and III trouble tickets to include customer escalations for VAR and CLEC
• Support a proactive monitoring and alerting application in the NOC
• Internal Technical support for all three companies where required (e.g. LAN, Desktop, Peripherals)

Required Education:
• Bachelors degree in Telecommunications; MIS; or business equivalent
• CCNA or equivalent industry experience
• On-going technical training and certification

Required Skills:
• Minimum 10-15 years of telecommunications experience. 5-10 years in a Sr. Technology role
• 100 to 1000 seat implementations of network and phone systems to include; Design; Installation; Advanced Features; Unified Communications and Call Center
• Excellent written and verbal communication skills
• Candidate must be able to take complex business and technical requirements and translate into successful implementation and on-going support
• Candidate must demonstrate expert troubleshooting skills
• Candidate will work directly with business owners and decision makers. Must present professionally and provide great customer service at all times while representing FLTG
• 5 years experience with SIP trunks and end-points

Technical Skills:
• Advanced inside plant knowledge to include; MDF/IDF, IADs,T1s, Fiber to Ethernet hand-offs, Cross connects, and POTS
• Advanced troubleshooting knowledge to include; Routing and switching; SBCs, VPN, Class V switching, class IV PSTN routing, SIP
• Advanced layout and design of complex call flow and telephony
• Cisco routing, switching, security and VPN
• Basic IP routing knowledge and network interface card knowledge to include; CMD prompt troubleshooting, PING and TRACEROUTE, TCP/IP Properties, Connection Status, etc…

Qualified applicants should send a resume to:
careers@fltg.com

Location:
Victor NY

Reports to:
Director, Network Operations Center & Services

External Relationships:
Customers, Suppliers

Job Summary:
This is a new position in a fast paced growth organization focused on repair and support. This position mainly involves:

• Maintain and improve the customer experience through process and documentation
• Improve the overall technical readiness of the NOC
• Improve the overall emergency readiness of the NOC
• Answer repair phone calls and e-mails directly from customers. Input data into systems supporting the Customer Support functions in the NOC
• Level I troubleshooting of ILEC and CLEC voice repair to include; general voice switch troubleshooting; general voicemail troubleshooting; general CPE troubleshooting
• Clears trouble tickets as work is completed
• Perform miscellaneous duties within Network Operations Center as directed by NOC Manager

Required Education:
• High School Diploma
• On-going technical training and/or certification preferred
• A+ Certification preferred

Required Skills:
• Interact with complex database and management systems supporting customers
• Working knowledge of business computer and phone systems
• Exemplary customer service
• A high-level of patience and excellent communication skills are required. Requires the ability to solve practical problems and deal with a variety of variables in situations where limited standardization and customer knowledge exists
• Candidate must have the ability to acquire and demonstrate new skills using both on the job training and technical training opportunities
• Inbound technical support experiences preferred

Required Licensure:
Valid NYS Driver's License

Physical Demands:
While performing the duties of this job, the employee is regularly required to sit; use hands on keyboard; and regularly required to stand, walk, climb or balance. The employee must occasionally lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:
The noise level in the work environment is usually moderate.

Qualified applicants should send a resume to:
careers@fltg.com

Location
To be determined

Reports to:
Director of Sales

Supports/Interfaces With:
Communicates directly with customers; works with provisioning, project managers, engineers and other support staff.

General Summary:
Develop a carrier services client base leveraging Finger Lakes Technologies Group's fiber infrastructure to drive profitable growth by delivering last-mile, metro and inter-region access services to other networking companies.

Specific Job Duties:
• Telecommunications
• Contact prospective customers through a combination of telephone and in person contacts, networking and referrals to obtain appointments.
• Make sales calls to determine customer needs, gain information, and discuss viable solutions.
• Design a tailored, cost-effective telecommunications solution and sales plan for the account.
• Prepare and present the solution in a professional manner using the available resources.
• Write and submit accurate and timely orders following the established sales process.
• Contribute to sales meetings and sales training as directed.
• Participate in trade shows, industry events and customer entertainment activities.
• Maintain relations with contacts and lead sources.
• Carrier Sales.
• Builds strong relationships with customers, not only with respective management team, but with key decision makers and influencers throughout the customer organization.
• Drive revenue and profitability to meet or exceed Carrier Services business unit targets.
• Develop and implement account strategies to position FLTG's strategic products.
• Ensures proper alignment between FLTG personnel and customer's organization ensuring client satisfaction.

Qualifications & Educational Requirements:
• Bachelor's degree or equivalent experience preferred; • Proficiency with Windows-based computer; • Strong networking knowledge, with emphasis on data and IP; • Strong communication skills with demonstrated ability to comfortably interface with CXO level customer contacts; • Demonstrated ability to work in a team environment; • Ability to multi-task, prioritize and organize effectively; • Strong people and relationship management skills; • Proven track record in maintaining significant customer relationships and identifying new business opportunities; • Good matrix-management skills and ability to effectively delegate to supporting team members; • Must exhibit high degree of professionalism and personal integrity; • Ability to utilize business case ROI tools to create customized solutions for opportunities • Valid, appropriate drivers license; • Minimum of five years of successful experience in Telecom sales, preferably within the carrier market preferred; • Significant consultative sales experience and evidence of success in achievement and overachievement of targets; • Experience developing sales funnels and comprehensive forecasts utilizing company-provided sales tools and/or pre-developed reporting formats.

Qualified applicants should send a resume to:
careers@fltg.com

Location
Victor, NY

Reports to:
Manager, Network Operations Center

Supports/Interfaces With:
External Customers and Suppliers

Specific Job Duties:
• Interact with complex database and management systems supporting our ISP network/ISP customers.
• Knowledge of common operating systems and web browsers to include but not limited to Microsoft Windows, MAC OS, Internet Explorer, Firefox, Chrome, etc...
• Knowledge of common e-mail clients to include but not limited to Outlook/Outlook Express, Windows Mail, Thunderbird, etc...
• Basic IP routing knowledge and network interface card knowledge to include; CMD prompt troubleshooting, PING and TRACEROUTE, TCP/IP Properties, Connection Status, etc...

Qualifications & Educational Requirements:
High School degree required. Two Year degree in IT or equivalent preferred. Associates or equivalent technical degree.

Additional Criteria:
A high-level of patience and excellent communication skills are required. Requires the ability to solve practical problems and deal with a variety of variables in situations where limited standardization and customer knowledge exists.
Excellent written and oral communication skills are required. This position requires a team player who is; self-motivated, hard working, is flexible, and has great attention to detail.

Work Hours:
Full Time Position with On-Call Once or Twice a Month (One Week Intervals.)

Qualified applicants should send a resume to:
careers@fltg.com

Location
Victor, NY

Reports to:
Carrier Services Supervisor

Department:
Operations and Finance

General Summary:
Working with the Supervisor, Carrier Services and Sales team to review correct and finalize contracts prior to the project kick off.

Specific Job Duties:
• First review of file/contract.
• Discover missing/incorrect information and review with customers or sales team for completion.
• Review contract terms for wholesale projects prior to project creation in operating system.
• Assist sales team in gathering any missing information.
• Prepare project folder for Implementation Specialist.
• Work with pre-sales engineer to obtain proper authorization for contracts under sale limit.
• Locate on map and determine if customer is on fiber or if a build will be necessary.
• Analyze information provided to ensure contract is correct by cross referencing current invoice provided by sales team, and new FLTG contract.
• Obtain CSR from porting department.

Qualifications & Education:
• Related Associates degree or comparable experience with telecommunications/technology
• Must have experience with Excel and other Microsoft products
• Ability to use key board
• Ability to use 10 key calculator
• Excellent organizational skills
• Excellent attention to detail
• Excellent communication skills –internal, external customers and vendors

Qualified applicants should send a resume to:
careers@fltg.com

Location:
Victor, NY

Reports to:
Implementation & Customer Service Manager

General Summary:
Responsible for the implementation of new Fiber Optic voice and internet services. This includes handling multiple installations and coordination between multiple departments.

Specific Job Duties:
• Creates and executes project work plans and revises as appropriate to meet changing requirements
• Manages day-to-day operational aspects of a project
• Effectively applies our installation framework and enforces standards
• Ensures project documents are complete, current, and stored appropriately
• Tracks and reports project status on a weekly basis
• Possesses awareness of telecommunication technologies

Qualifications and Education:
• Associates, Technical degree, or equivalent experience.
• A minimum of three years experience in related fields such as Dispatch, Scheduling, Office Manager

Other Criteria:
Skills – Microsoft Office Products, Database, Success is measured by:
• Timely and efficient implementations as evidence by customer satisfaction
• Create productive communications between sales and installers.
• Complete Client Documentation immediately after project completion
• Respond to customer requests in a timely fashion.
• Complete installations on or before due date

Qualified applicants should send a resume to:
careers@fltg.com

Location:
Victor, NY

Reports to:
Vice President of Operations & Finance

General Summary:
Independently performs project management responsibilities for telecommunications systems development and support efforts. Focus is on projects of extremely high risk, complexity and visibility. Includes resource allocation, all phases of a development life cycle, i.e., feasibility study, requirements, analysis, design, programming, testing, and implementation.

Specific Job Duties:
• Creates and executes project work plans and revises as appropriate to meet changing requirements
• Manages day-to-day operational aspects of a project
• Effectively applies our installation framework and enforces standards
• Ensures project documents are complete, current, and stored appropriately
• Tracks and reports project status on a weekly basis
• SME on telecommunication technologies project management
• Lead project managers through implementation
• If needed act as the escalation point in disputes or conflicts for resources,
• Responsible for monitoring project for time and cost issues bringing discrepancies to the attention of the project team/VP of Operations.
• Develop or recommend procedures and/or streamline current procedures
• Develop written documentation for new procedures
• Maintain up-to-date knowledge of job trends and make recommendations for "best in class" procedures/processes
• Consistent ability to set and deliver against a work plan in a fast-paced environment.

Critical Competencies:
• Superior program and project management skills
• Previous program and/or project management experience particularly in telecommunications
• Successful project management using Cisco or industry standard program methodologies
• Ability to manage a cross-functional project
• Ability to help achieve win-win solutions for internal stakeholders, customers and partners
• Strong understanding of industry business processes
• Ability to influence and build strong partnerships at all levels of the organization
• Experience managing or influencing a P&L
• Strong analytical and business writing skills
• Strong skills related to meeting management and facilitation, including interviewing of and presentation to Executives

Skills:
Microsoft Office Products, Database, task manager
Success is measured by: • Timely and efficient implementations as evidence by customer satisfaction
• Create productive communications between sales and installers and
• Complete Client Documentation immediately after project completion
• Respond to customer requests in a timely fashion.
• Complete installations on budget and on or before due date

Qualifications and Education:
• Bachelor's degree, or a minimum of 5 years direct experience.
• A minimum of five years experience in related fields such as: dispatch, scheduling, project management preferably in telecommunications.

Qualified applicants should send a resume to:
careers@fltg.com