IP Engineering

Network Evaluation Services                      

• Voice over IP Readiness Assessments
• Security Assessments
• Wireless Assessments

• Network and Voice Design, Engineering and Installation Services
• Network, VoIP, Security and Wireless Monitoring Services
• Engineering Services for Routing and Switching
• Cisco IP Specialized Certified Cisco Engineers
• Microsoft MCSE Engineers
• Wireless Engineers
  

Network Assessments

• Network Evaluations
• VOIP Readiness Assessments
• Bandwidth Utilization Reports
• Network Auto Discovery
• Asset Tagging
• VOIP Engineering Design
• Documentation of network(s)
• Visio Diagrams for customer
• Customer owns the Visio files
  

Support Services to Choose From

Block of Hours
Onsite Support – LAN/WAN troubleshooting & Remediation
Network Operations Center (NOC) & Dispatch Center

• Level 1 Tech Support
• Level 2 Tech Support
• Level 3 Tech Support

Advanced Monitoring of LAN/WAN infrastructure

Network Implementation, Design & Support

• Design, Implementation, and Support of Local Area Networks (LAN), and Wide Area Networks (WAN)

• Network Server Technology: Design, Implementation and Support of Microsoft, Novell, and Unix. Server Technology: HP, Compaq, IBM and Dell

• Deployment of point to point, Frame Relay, ATM, Virtual Private Network (VPN) and other Wide Area Network (WAN) solutions 

• Wireless office and building-to-building LAN/WAN Network Solutions Cisco Aironet Wireless LAN/WAN Networks

• Cisco IP Telephony

• Cisco Unity - Unified Messaging Voice Mail

• Deployment of Voice over IP (VoIP), Point-to-Point Frame Relay, ATM, DSL, ISDN and Virtual Private Networks (VPN)

• Installation of ISDN and DSL technology 

• Needs analysis, system sizing, and full implementation for LAN/WAN environments

• Analysis of utilization errors/faults, protocol distribution, data flows and details of end node interaction

• Deployment and maintenance of fiber optic, Cat5E, and data cabling 

• Pre-paid annual contracts available

• 24x7 network emergency contracts available

• Liebert UPS and Generator Systems 
  

Network Analysis and Optimization Services

• Assessment of network architecture and development of high-level recommendations for optimal performance, redundancy, availability & reliability

• Proactive planning to predict whether the existing architecture can accommodate additional requirements and growth 

  

Security Analysis

• Vulnerability analysis & security audits & monitoring

• Intrusion detection

• Security policy development

• Access Control / Firewalls & Authentication

• Encryption and VPN's

• System Backup and Recovery

  

Certifications / Resellers

• Certified personnel in the following areas:

Cisco, Microsoft, 
 Citrix, Hewlett Packard, AdTran, RSA Security, Linux, 
MultiTech, Compaq, 
Liebert, Western Multiplex, Unix
  

Network Support Services Outsourcing

Most businesses struggle in retaining qualified personnel and renewing funding to establish and maintain an in-house WAN / LAN Support Services. An internal Help Desk may be too expensive for many of today's firms to justify. Businesses WAN / LAN Help Desks often evolve into problem tracking rather than problem solving organizations. This results in higher costs per reported problem, low user satisfaction with network staff, and reduced productivity.

Finger Lakes Technologies Group, Inc. Network Support Services are designed especially for all businesses who need immediate access to a Cisco Wide Area Network Support Services with expert phone support and full escalation capability but who have to work within a limited budgets.

Key features of FLTG's Network Support Services:

• Establish prepaid dollars in a plan at FLTG that never  expire and rollover into new calendar years.   Plans will be  customized to your business and you will receive a Service Level Agreement  from FLTG.
• Phone Support for network troubleshooting is provided  by FLTG's staff of Cisco-certified experts. The experience of FLTG's  support specialists allows them to achieve a high rate of first-call problem  resolution, which lowers cost per incident and increases customer  productivity.
• Optional Secure Remote Access allows FLTG's network support specialists to see exactly what the condition of your network and makes it possible to find quick remediation to problems that might otherwise require an expensive onsite visit.
• 24 x 7 Support Option is available for your businesses that require after-hour support. Your business will receive a  dedicated phone number and speak with our dispatchers you will ensure your  after-hour network incident is troubleshot quickly.
• Our Trouble Ticketing System makes it possible to prioritize, forward, and archive your network incidents and allow FLTG to determine which  problems require immediate remediation and which problems are appropriate for scheduled resolution.

Coming Soon .....

• By-the-Minute Billing allows you to pay only for the Help Desk  support services that you receive. You are protected from paying big invoices  for quick repairs. There are no retainer or subscriber fees, and no startup or  termination charges.